citizenM Seattle South Lake Union hotel

Uncomfortable hotel with unwelcoming atmosphere and unhelpful staff. Multiple staff eye you down at the self check in kiosk. Later, if you ask for help they will judge you, be unfriendly and rude, and not go out of their way to help you. Really upsetting and I’ve never encountered this at another hotel. Stay elsewhere. Lots of “quirky” inauthentic branding to distract you from the small rooms and personally I find the decorations tacky and already outdated looking. I have stayed in hotels of similar size in Tokyo so I’m used to rooms of this size but the overall vibe of this hotel is off. The iPad controls were novel at first but practically are cumbersome to use. The lobby is ok generous choice to call it a “living room”, it’s just a bigger space with a bar and some tables for people to work, nothing special. I got bad vibes, it was dim and it gets crowded with many other people talking or taking calls. I would prefer a normal US size hotel room instead of the lobby with overpriced food and drinks. If you see a room view option at check in know that “courtyard view” means you get to look at the other side of the hotel and into windows of other rooms. Vastly different than some of the nice pictures on here with an actual city skyline, deceptive phrasing.

Everything about this hotel was perfect. I loved staying here. I traveled solo to Seattle for a few days and I had no idea about the concept of CitizenM hotels. From the moment you walk in there is a scent that just calms you and makes you feel so at peace. When you get to your room the atmosphere screams REST. From the towels, to the shower,l style, to the soaps/shampoos. Best hotel I've stayed at thus far and for $100 a night! I hope they keep expanding to more cities in US. LOVED IT.